Terms and Conditions

The Hello Vino application (the "App") is software developed by Hello Vino, Inc.

You agree that your use of the App is subject to the following Terms and Conditions. These Terms and Conditions may be modified at any time and from time to time; the date of the most recent changes or revisions is February 7, 2019. Continued access to the App by you will constitute your acceptance of any changes or revisions to the Agreement. If you do not agree with the Terms and Conditions, please do not use the App.


The materials contained on the App are provided by Hello Vino, Inc. as a service to you for your use on an "as is, as available" basis. You acknowledge that you are using the App at your own risk. Hello Vino, Inc. assumes no responsibility for error or omissions in these materials. Hello Vino, Inc. makes no commitment to update the information contained herein. Hello Vino, Inc. makes no, and expressly disclaims any and all, representations or warranties, express or implied, regarding the App, including without limitation the accuracy, completeness, timeliness, or reliability of text, graphics, links, products and services, and other items accessed from or via the App, or that the App will be uninterrupted, error-free, or free of viruses or other harmful components. No advice or information given by Hello Vino, Inc. or any other party on the App shall create any warranty or liability. the App and the materials provided herein are for informational purposes only and are not legal advice. No reader should rely on or act or refrain from acting on the basis of any matter or information contained in the App without seeking appropriate legal or other professional advice.

Under no circumstances shall Hello Vino, Inc. or any of its parents, subsidiaries, affiliates, members, advisors or their respective partners, officers, directors, employees, or agents be held liable for any damages, whether direct, incidental, indirect, special, or consequential, and including, without limitation, lost data, revenues, or profits, loss of or damage to property and claims of third parties, arising from or in connection with your use or performance of the App or your reliance on the information on the App.

Hello Vino, Inc. periodically schedules system downtime for maintenance and other purposes. Unplanned outages also may occur. Hello Vino, Inc. shall have no liability for the resulting unavailability of the App or for any loss of data or transactions caused by planned or unplanned system outages, or any outages of webhost providers or the Internet infrastructure and network external to the App.


All materials published on the App, including the compilation (meaning the collection, arrangement and assembly) of all content on the App, are protected by U.S. and international copyright laws. You may not reproduce, republish, distribute, transmit, resell, display, broadcast, or otherwise exploit such material in any manner without the express written permission of either Hello Vino, Inc. and, in the case of content licensed by Hello Vino, Inc. from third parties, the entity that is credited as the copyright holder of such licensed content.


Hello Vino, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Hello Vino, Inc. and may not be used in connection with any product or service that is not offered by Hello Vino, Inc. All other trademarks and company names or logos cited herein are the property of their respective owners.

Featured Services

The App may provide information from or about featured service providers. The companies that Hello Vino, Inc. selects as featured services providers offer products and services that Site visitors may find useful. Hello Vino, Inc. in certain cases may have a business relationship with certain third parties that it selects as featured service providers. Hello Vino, Inc. is not responsible for the accuracy or reliability of any advice or information given, or of any statement made, by or regarding such featured service providers, or for the content, services, products, or advertising on or available from their websites, or for the availability and operations of their websites.


You agree that any claim, action, or proceeding arising out of these Terms and Conditions, or your use of the App, shall be governed by and construed in accordance with the laws of the State of Delaware applicable to contracts to be wholly performed therein, and any action based on or alleging a breach of this Agreement must be brought in a state or federal court in Delaware. In addition, you agree to submit to the personal jurisdiction of such courts.

Privacy Policy

This privacy policy applies to the App only and does not cover information collected on any third-party sites to which this App links. This privacy policy is part of, and must be read in conjunction with, the App's Terms and Conditions. You can read the entire Terms and Conditions by scrolling up to the top of this Web page. If you do not agree with the Terms and Conditions in their entirety, please do not use this App.

This privacy policy may change in the future. We invite you to check back periodically to see if we have made any changes.

What kind of technology does Hello Vino, Inc. use to collect and track personal information?

Hello Vino, Inc.'s App and web site use cookies to store information about your preferences, to record specific information on which web site pages you access or visits, and to personalize or customize App and web site content based upon your browser type or other information that you send via your web browser or mobile device.

What personal information is collected from me?

Occasionally, users of the App may be asked to supply certain personal information, such as the users name, postal address, E-mail address, company affiliation, telephone number, facsimile number or credit card information, which is then retained by Hello Vino, Inc. For example, we may ask you for certain information if you subscribe to our E-mail newsletters or notifications.

How does Hello Vino, Inc. use the personal information supplied by me?

If you choose to give us personal information, such information will be retained by us and used to provide you with the information or services you have requested, or to provide you with additional information from Hello Vino, Inc. about Hello Vino, Inc., its affiliates, or selected outside companies whose products or services we feel may be of use to you. Any information we provide to you about outside companies or other third parties will be transmitted by Hello Vino, Inc. so that such third parties will not have access to your E-mail address or to your other personal information.

Hello Vino, Inc. does not currently sell or license your personal information to any other company or organization.

From time to time, the personal information that you provide to us may be shared with companies that perform services for us, such as providers who assist us in maintaining and managing our E-newsletters and our archives, or processing credit card payments. Such companies may use your personal information only in the course of providing services to Hello Vino, Inc., and they may not use or disclose your personal information for other purposes.

Additionally, Hello Vino, Inc. may use third-party service providers to service various aspects of the App and web site. Each third-party service provider's use of tracking technology (i.e. "cookies") and your personal information is dictated by their respective privacy policies.

Hello Vino, Inc. currently uses the following third-party service providers:

These third-party service providers use technology in their respective advertisements and links that appear on the Hello Vino, Inc. App and web site. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by these third-party service providers to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on the App or web site.

Hello Vino, Inc. has no access to or control over these cookies that are used by third-party service providers. Please refer to the privacy policies of each third party service provider for opt-out information.

Hello Vino, Inc. may use your personal information to create aggregated, anonymous data about our users in order to develop statistics about activity on and visitors to the App. We may share this aggregate information with our members and with other companies. This information does not identify individual users or companies.

In addition, Hello Vino, Inc. may disclose your personal information if we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of the App; or (4) protect the personal safety, property, or rights of our users or the public.

What if I no longer wish to receive information from Hello Vino, Inc.?

If, at some point after giving Hello Vino, Inc. your personal information, you do not wish to continue to receive additional information from Hello Vino, Inc., you may opt out by E-mailing hello@hellovino.com and put the words "remove my name" in the subject line of your E-mail.

How is my credit card information used when I make a payment through the App?

When you purchase a service from Hello Vino, Inc., we ask you to provide your credit card information so that we can process your payment. During the payment process, such credit card information is transmitted to Hello Vino, Inc. and to third-party credit card processors and card issuers that must use your information to process your payment.

How is my personal information protected?

Hello Vino, Inc. maintains physical, electronic and procedural safeguards to protect your personal information. For example, we use industry-standard Secure Sockets Layer (SSL) authentication to ensure the confidentiality of online transactions made through our App. SSL authentication and encryption of the information that you send to us over the Internet help protect your online transaction information from third party interception.

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

You may request a copy, retriction of processing, and/or deletion of your personal information provided to Hello Vino, Inc. by E-mailing hello@hellovino.com with your specific request.

Refund Policy

In the event there is an issue with your order, please call 800-599-8478 or 415-598-8466 within 30 days. We will work with you on a resolution to the issue, which may include replacement, credit or full refund.